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We are committed to providing a quality service to our members at all times. This means we need to look constantly at ways to improve how we work. You are very important to us so we welcome your views to help us maintain and improve our service.


If you are unhappy with the quality of the service or the manner in which the service was provided please tell us about it – informally or if you prefer, formally in writing using the process outlined in the leaflet below.


Click Here for the Full Complaints Procedure.