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If you're affected by any harassment, discrimination or bullying we're here to help. You can make an appointment to speak to one of our advisers and we will talk you through the best way to proceed or read through our recommended complaints process below.

Keep a journal

- Keep dates and times of events
- Description of incidents and how it made you feel
- Names of witnesses
- Your response/actions to incidents
- Keep copies of emails/messages etc.

Informal Complaint/mediation

Contact the university conciliators – a list of conciliators can be found at This stage is recommended but not compulsory. It is an opportunity for the matter to be investigated informally first.

Stage 1 Complaint

A written formal complaint – Complete the stage 1 complaint form which can be found on the registry website at Stage 1 complaint form should normally be submitted within one month of the incident and is submitted to the dean of the school who will identify who will investigate the matter. The IO (investigation officer) will be independent and will aim to respond within 20 working days. If the complaint progresses – parties and witnesses may be interviewed and if the misconduct is proven – the appropriate disciplinary procedures will follow.

Stage 2 Complaint

If the IO decides not to progress the complaint after investigation, then the student can progress the complaint to stage 2 and refer it to the Head of Registry. Registry will aim to investigate the complaint within 2 months. This stage could include a complaint hearing chaired by the Pro Vice Chancellor.

Stage 3 Complaint

Finally, if the student doesn’t feel that the complaint has been resolved at stage 2 they can invoke stage 3 – a review of the decision. This must be done within 10 working days of the notification of outcome to the Head of Registry. Once all university procedures are exhausted, a ‘completion of procedures’ will be issued and the student has the option of taking the complaint to the OIA.

We have a handy guide that explains all of the processes available to read and take away in the Advice Centre.

Contact us at or by phoning 01484 473446  to book an appointment.